About these terms
These terms apply to garment care services from Sapphire Cleaners, whether you drop off in person, use our drive-thru or drop box, or book pickup and delivery online. They follow the conditions printed on every receipt. If anything here differs from your receipt, the receipt applies.
Picking up your order
Please pick up finished orders within 30 days. We are not responsible for orders left over 30 days.
Dry cleaning
We will use the cleaning process that, in our opinion, is best suited to the texture and condition of each garment. We cannot be responsible for weak, tender, defective or adulterated materials that were not obvious before processing.
We are not responsible for trimmings, buckles, belts, beads, buttons or valuables. Please remove valuables and check your pockets before drop-off.
Laundry
Errors must be reported within 48 hours, accompanied by your receipt. Unless your own list came with the bundle, our count must be accepted.
We do not guarantee colors, curtains, shrinkage or synthetics.
Care labels
We clean according to the manufacturer's care label and our professional judgment. If labels are removed or missing, all work is done at the customer's risk.
Lost or damaged garments
We stand behind our work. Our liability for a lost or damaged garment will not exceed 10 times the cleaning charge for that garment, unless you declared a higher value when you dropped it off and agreed to additional charges. Reimbursement is generally given as store credit.
Please check your order when you pick it up and tell us about any problem right away. Bring the garment and your receipt.
Prices
Prices shown on this website are starting prices. The final price depends on the garment, fabric and any special handling, and may change without notice.
Rewards and discounts
Customers earn store credit equal to 3% of the amount they spend. Credit is added to your account and can be used toward future orders at the store where it was earned. It has no cash value. Discounts for new customers, veterans, active military, law enforcement and ISD employees can't be combined unless we say so at the counter. We may change or end these programs.
Online booking and accounts
Online booking and customer accounts are provided through CleanCloud. You're responsible for keeping your login details private and your address and contact details correct. By scheduling a pickup, you authorize us to charge the card on file for the completed order and any applicable fees shown when you book.
This website
The content on this site is for general information. We try to keep hours, prices and services accurate, but they can change. Call the store to confirm before a special trip.
Governing law
These terms are governed by the laws of the State of Texas.
Contact
Sapphire Cleaners, 18708 Hufsmith-Kohrville Rd, Suite 400, Tomball, TX 77375. Phone (281) 251-8383. Email info@classiccleanershouston.com.